Product Discovery for Proto’s AI Clinic Operations OS
Case Study: The Proto
Proto is building an AI-powered operating system for direct-to-patient clinics. Melt Studio supported early product discovery with design, architectural definition, and user story refinement during a July–August 2025 engagement.
THE CHALLENGE
Structuring Stories for an AI Clinic Ops Platform
Proto’s backlog evolved quickly, with many user stories created on demand. The team wanted stronger architecture direction and sharper story refinement to keep delivery moving and align with stakeholders across a local-time cadence.
INITIAL STATE
OUR SOLUTION
Design and Architecture Support to Accelerate Execution
Requirements
Clarifying What Matters Most
We translated on-demand requests into well-scoped user stories, clarifying acceptance criteria and making prioritization easier for the team.
Application
Design + Architecture Direction
Mauricio, our Frontend/Full Stack Developer provided design work and architectural definition, creating a clearer foundation for building an AI-powered clinic operations platform.
Prototype
Release
Design work for the AI-powered clinic operations platform.
Architectural definition to create a clearer technical foundation.
User story refinement translating on-demand requests into well-scoped stories.
DELIVER STATE
CUSTOMER FEEDBACK
Positive Stakeholder Feedback on Design & Direction
Despite challenging project circumstances, lack of formal planning of on-demand scheduling conflicts, the client contacts (Vihar and Nicholas) expressed satisfaction with the earlier work. The engagement concluded by mutual agreement on August 15, 2025.
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Genevieve
Healthy Teen Network
July 23, 2020
After working with other developers I can honestly say that my experience with Melt has been fantastic. First, the teams that have worked on our various projects are talented and diligent. Second, I appreciate weekly meetings where we can see the progress of our apps. Manuel and his team has always kept us abreast of the progress, the problems, and potential solutions to overcome the challenges. I love being able to see in Pivotal the number of stories and how each has been tackled. The openness, honesty and clarity in the communication has been a key for my satisfaction.
July 23, 2020
Brandon Gonzalez
SemGraph
March 18, 2021
Exceptionally high skill and little oversight required, which at the moment allows me to work on other parts of the project. The engineers are self-starters and take initiative on their own. I really look forward to working long-term with you all
March 18, 2021
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