Product Discovery for Proto’s AI Clinic Operations OS
Case Study: The Proto
Proto is building an AI-powered operating system for direct-to-patient clinics. Melt Studio supported early product discovery with design, architectural definition, and user story refinement during a July–August 2025 engagement.
THE CHALLENGE
Structuring Stories for an AI Clinic Ops Platform
Proto’s backlog evolved quickly, with many user stories created on demand. The team wanted stronger architecture direction and sharper story refinement to keep delivery moving and align with stakeholders across a local-time cadence.
INITIAL STATE
OUR SOLUTION
Design and Architecture Support to Accelerate Execution
Requirements
Clarifying What Matters Most
We translated on-demand requests into well-scoped user stories, clarifying acceptance criteria and making prioritization easier for the team.
Application
Design + Architecture Direction
Mauricio, our Frontend/Full Stack Developer provided design work and architectural definition, creating a clearer foundation for building an AI-powered clinic operations platform.
Prototype
Release
Design work for the AI-powered clinic operations platform.
Architectural definition to create a clearer technical foundation.
User story refinement translating on-demand requests into well-scoped stories.
DELIVER STATE
CUSTOMER FEEDBACK
Positive Stakeholder Feedback on Design & Direction
Despite challenging project circumstances, lack of formal planning of on-demand scheduling conflicts, the client contacts (Vihar and Nicholas) expressed satisfaction with the earlier work. The engagement concluded by mutual agreement on August 15, 2025.
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Tonya
60 hertz
June 23, 2025
MeltStudio brought a deep understanding of the technical challenges we faced in remote environments. Their offline-first approach and attention to user experience have made a significant impact on our mission. Our technicians now have the tools they need, no matter where they are in the world.
June 23, 2025
Rob
Rally Chat
August 6, 2024
Camila, I really appreciate the extra efforts you have made on the app this months. I feel you went above and beyond to create scalable solutions consistent with the existing design. You achieved far more than I thought was going to be possible going in, and the new version of the app gives me a lot more confidence to go into sales mode.
I've dm'd you a gift card code for Amazon as thanks.
August 6, 2024
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