Product Discovery for Proto’s AI Clinic Operations OS
Case Study: The Proto
Proto is building an AI-powered operating system for direct-to-patient clinics. Melt Studio supported early product discovery with design, architectural definition, and user story refinement during a July–August 2025 engagement.

THE CHALLENGE
Structuring Stories for an AI Clinic Ops Platform
Proto’s backlog evolved quickly, with many user stories created on demand. The team wanted stronger architecture direction and sharper story refinement to keep delivery moving and align with stakeholders across a local-time cadence.
INITIAL STATE

OUR SOLUTION
Design and Architecture Support to Accelerate Execution
Requirements
Clarifying What Matters Most
We translated on-demand requests into well-scoped user stories, clarifying acceptance criteria and making prioritization easier for the team.
Application
Design + Architecture Direction
Mauricio, our Frontend/Full Stack Developer provided design work and architectural definition, creating a clearer foundation for building an AI-powered clinic operations platform.
Prototype
Release
Design work for the AI-powered clinic operations platform.
Architectural definition to create a clearer technical foundation.
User story refinement translating on-demand requests into well-scoped stories.
DELIVER STATE


CUSTOMER FEEDBACK
Positive Stakeholder Feedback on Design & Direction
Despite challenging project circumstances, lack of formal planning of on-demand scheduling conflicts, the client contacts (Vihar and Nicholas) expressed satisfaction with the earlier work. The engagement concluded by mutual agreement on August 15, 2025.
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Rob Denison
Rally Chat
December 20, 2024
Melt provided exceptional services for us at RallyChat. I truly appreciated how quickly you ramped up on the project—sorting out access, setting up the tech, and adopting my kanban board seamlessly. Regular stand-ups kept communication flowing, and your use of Slack was professional and concise. The quality of work was outstanding, with excellent judgment, independent thinking, and clear communication on design decisions. Overall, an extremely professional experience—significantly better than the Globant contractors I worked with this year.
December 20, 2024
Amos Barreto
HeadRace
August 19, 2022
Melt Studio was critical in helping us get our project off the ground. When we first onboarded with the team, Melt gave us countless hours of support from their most senior developers to bootstrap our project and get things moving. The breadth of their knowledge across infrastructure and architecture is impressive. We were able to make more progress in just a couple weeks than we otherwise would have made in months. I won't ever forget that. Many more amazing experiences since then :) but that's my favorite!
August 19, 2022
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