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Product Discovery for Proto’s AI Clinic Operations OS

Case Study: The Proto

Proto is building an AI-powered operating system for direct-to-patient clinics. Melt Studio supported early product discovery with design, architectural definition, and user story refinement during a July–August 2025 engagement.

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THE CHALLENGE

Structuring Stories for an AI Clinic Ops Platform

Proto’s backlog evolved quickly, with many user stories created on demand. The team wanted stronger architecture direction and sharper story refinement to keep delivery moving and align with stakeholders across a local-time cadence.

INITIAL STATE

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OUR SOLUTION

Design and Architecture Support to Accelerate Execution

Requirements

Clarifying What Matters Most

We translated on-demand requests into well-scoped user stories, clarifying acceptance criteria and making prioritization easier for the team.

Application

Design + Architecture Direction

Mauricio, our Frontend/Full Stack Developer provided design work and architectural definition, creating a clearer foundation for building an AI-powered clinic operations platform.

Prototype

Release

Design work for the AI-powered clinic operations platform.
Architectural definition to create a clearer technical foundation.
User story refinement translating on-demand requests into well-scoped stories.

DELIVER STATE

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CUSTOMER FEEDBACK

Positive Stakeholder Feedback on Design & Direction

Despite challenging project circumstances, lack of formal planning of on-demand scheduling conflicts, the client contacts (Vihar and Nicholas) expressed satisfaction with the earlier work. The engagement concluded by mutual agreement on August 15, 2025.

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Patrick Bland

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Acres

February 21, 2025

Just some kudos to Sam on our team - he's a fucking rock star

i told sam to start dipping toes into Go

he's building out some backend services for a dashboard

got him helping us with some cool new integrated display technology we're working on

February 21, 2025

Sang Seo

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Truvle

July 12, 2024

hi juan, wanted to drop a note, i think luis has really stepped up, he's meeting my expectations especially over the last week. will keep monitoring but this is really promising. in other news, wanted to leave feedback for the dev team, hans, oscar, and sebastian have been absolute superstars. i've never worked with a group of guys who are so good about executing good quality code aligned to business expectations. when i don't have to touch the SDLC constantly and almost have too little to do for a project i know the team is proactive. please let them know they're doing great. off the back of this, i work for another company that is seeking an initial exploration into moving away from eastern europe in their current engagement, would love to have a discussion with you about that company's needs as well. 4 person team + pm. we are only just barely getting started with exploring the idea of changing the team but i thought i'd throw it your way as a heads up for possibility.

July 12, 2024

CONTINUE THE JOURNEY

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