Product Discovery for Proto’s AI Clinic Operations OS
Case Study: The Proto
Proto is building an AI-powered operating system for direct-to-patient clinics. Melt Studio supported early product discovery with design, architectural definition, and user story refinement during a July–August 2025 engagement.
THE CHALLENGE
Structuring Stories for an AI Clinic Ops Platform
Proto’s backlog evolved quickly, with many user stories created on demand. The team wanted stronger architecture direction and sharper story refinement to keep delivery moving and align with stakeholders across a local-time cadence.
INITIAL STATE
OUR SOLUTION
Design and Architecture Support to Accelerate Execution
Requirements
Clarifying What Matters Most
We translated on-demand requests into well-scoped user stories, clarifying acceptance criteria and making prioritization easier for the team.
Application
Design + Architecture Direction
Mauricio, our Frontend/Full Stack Developer provided design work and architectural definition, creating a clearer foundation for building an AI-powered clinic operations platform.
Prototype
Release
Design work for the AI-powered clinic operations platform.
Architectural definition to create a clearer technical foundation.
User story refinement translating on-demand requests into well-scoped stories.
DELIVER STATE
CUSTOMER FEEDBACK
Positive Stakeholder Feedback on Design & Direction
Despite challenging project circumstances, lack of formal planning of on-demand scheduling conflicts, the client contacts (Vihar and Nicholas) expressed satisfaction with the earlier work. The engagement concluded by mutual agreement on August 15, 2025.
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Lana Ashby Rowder
LookingGlass
April 2, 2026
Thank you so much for this note and for all the work your team put into this project. It truly was such a great experience working together.
We are really happy with how the prototype turned out and especially grateful for the extra backend improvements your team made. Having a more stable and scalable foundation is huge for us as we head into launch, and it did not go unnoticed.
Thank you again for being such a thoughtful and proactive partner throughout this process. We are really excited about what is ahead.
Grateful, Lana
April 2, 2026
Roy Roach
Legacy Link
November 18, 2025
They're showing me the dashboards and they're like, you didn't ask us to do this, but we hope you like it. And I'm watching like, Holy smokes, this is even better than what I thought.
November 18, 2025
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