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App that Facilitates the Return of Merchandise

Case Study: Returns on Demand

Returns On Demand and Melt Studio turned the founders’ app idea for online returns into a functional product to validate and refine for Product-Market Fit.

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Projc

THE CHALLENGE

We Needed to Create a Mobile iOS Application First

in 3 months, to be delivered to real customers and receive feedback to be able to iterate the product and find an MMP Minimum Marketable Product.

INITIAL STATE

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OUR SOLUTION

The first step in this project was to develop a prototype of the consumer application.

Requirements

Simplification

This technology stack avoids the risk of high-cost development teams and high-speed development, by keeping the requirements in skills simple.

Application

Building

For this, we built an application using React Native/Expo and a simple Firebase backend to create an initial iOS app allowing users to initiate the returns.

Prototype

Release

After the initial prototype release, we created a simple admin system using React, keeping the whole platform in Javascript/Typescript. Over time we have also released the application to Android users.

DELIVER STATE

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CUSTOMER FEEDBACK

There have been multiple improvements

The first one is a Gmail integration allowing users to import purchases directly from their email. This required an audit from Google to ensure security practices in handling people's data. The audit was performed by a partner of Google in close collaboration with the melt development team and successfully passed.

Trusted by Startups Across the U.S.

We have delivered products for startups from Anchorage to New York. 

Avani Kanubaddi

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Brandtuit

February 5, 2026

Hi Team - After weeks of effort, we have officially launched the www.brandtuit.com website!  I want to give a special shout-out to Paola Lozano Vanegas for her tireless efforts in building a beautiful website that conveys our values so well.  Thanks also to Sebastian Ocampo for helping navigate the plumbing and getting the site posted tonight.  I have also posted to LinkedIn with an official "We are open for business" message, so let's go fishing!



We have a great concept, a real market need, and an evolving tool in Zena that can deliver value.  Thanks to everyone on the team for getting us to this point. I'm very excited, very grateful, and looking forward to building from here.

February 5, 2026

Chenny

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ShopHero Dashboard

March 2, 2026

Thank you for the note. I will think on this and let you know. So far, I feel like the team has onboarded well. I expected some time to be taken with onboarding, but was happy with how fast we have been able to get to development.

March 2, 2026

CONTINUE THE JOURNEY

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