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App that Facilitates the Return of Merchandise

Case Study: Returns on Demand

Returns On Demand and Melt Studio turned the founders’ app idea for online returns into a functional product to validate and refine for Product-Market Fit.

Amatis Mockup
Amatis Mockup
Projc

THE CHALLENGE

We Needed to Create a Mobile iOS Application First

in 3 months, to be delivered to real customers and receive feedback to be able to iterate the product and find an MMP Minimum Marketable Product.

INITIAL STATE

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OUR SOLUTION

The first step in this project was to develop a prototype of the consumer application.

Requirements

Simplification

This technology stack avoids the risk of high-cost development teams and high-speed development, by keeping the requirements in skills simple.

Application

Building

For this, we built an application using React Native/Expo and a simple Firebase backend to create an initial iOS app allowing users to initiate the returns.

Prototype

Release

After the initial prototype release, we created a simple admin system using React, keeping the whole platform in Javascript/Typescript. Over time we have also released the application to Android users.

DELIVER STATE

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CUSTOMER FEEDBACK

There have been multiple improvements

The first one is a Gmail integration allowing users to import purchases directly from their email. This required an audit from Google to ensure security practices in handling people's data. The audit was performed by a partner of Google in close collaboration with the melt development team and successfully passed.

Trusted by Startups Across the U.S.

We have delivered products for startups from Anchorage to New York. 

Rob

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Rally Chat

Camila, I really appreciate the extra efforts you have made on the app this months. I feel you went above and beyond to create scalable solutions consistent with the existing design. You achieved far more than I thought was going to be possible going in, and the new version of the app gives me a lot more confidence to go into sales mode.

I've dm'd you a gift card code for Amazon as thanks.

August 6, 2024

Sang - Duk Seo

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Every Mother

A quick shoutout to Melt, it's been several months now and it's clear that our new dev team has been crushing expectations all around. Shoutout to Camila who has been killing it on uhc and flex, especially on uhc, which basically gave us documentation for a platform that only exists in their dreams. Considering she's doing this without a test environment which uhc guaranteed us, Camila has put in a lot of elbow grease to make this implementation seemingly smooth sailing. Additional shoutouts to Yuli and Miguel who both have stepped into the shoes of past RPS teammates to support internal operational functions as well as put the pedal on the gas to churn out product developments. Lastly to Yulys and Austin who have seamlessly taken in the project reigns from Natali alongside the rest of Melt. Special shoutout to Sebastian who is always helping from the shadows but more recently has been contributing a great deal of effort to help resolve some longstanding revenue analytics issues. So thank you to our Melt teammates for being able to hop in immediately, helping EM put some very big pieces into place at this critical moment of our company's growth! 🎉🎉

August 6, 2025

CONTINUE THE JOURNEY

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