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Case Studies:
Returns on Demand
Returns On Demand and Melt Studio, have been working on taking the founders’ idea of an app that facilitates the return of merchandise from online purchases, to a real product for idea validation and iteration to find the Product Market-Fit.
Initial State
Results
Team Size
3 devs
Private beta testers
10
Online retailer's processing capability
160
Time to MVP
2.5 months
Integrations with major retail partner
Create a mobile application, for iOS first, in 3 months, to be delivered to real customers and receive feedback to be able to iterate the product and find an MMP Minimum Marketable Product.
Challenge
Our Solution
After the initial prototype release, we created a simple admin system using React, keeping the whole platform in Javascript/Typescript. Over time we have also released the application to Android users.
The first step in this project was to develop a prototype of the consumer application. For this, we built an application using React Native/Expo to create an initial iOS application allowing users to initiate the returns. A simple backend was developed using firebase.
This technology stack avoids the risk of high-cost development teams and high-speed development, by keeping the requirements in skills simple.
There have since been multiple improvements after getting customer feedback and two major features have been added.
The first one is a Gmail integration allowing users to import purchases directly from their email. This required an audit from Google to ensure security practices in handling peoples’ data. The audit was performed by a partner of Google in close collaboration with the melt development team and successfully passed.
Second, a large retail partner entered conversations with Return On Demand, presenting an interesting business opportunity. Melt and Return On Demand have adapted the roadmap to take advantage of this partnership and delivered a seamless integration for the partner’s customers.
Current Status
The tasks that Melt Studio had to solve throughout the process
in order to deliver the required results involved:
Competent engineering
Solid workflow
Design resources
Development speed
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