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Case Studies: Returns on Demand

An app that facilitates the return of merchandise

Returns On Demand and Melt Studio, have been working on taking the founders’ idea of an app that facilitates the return of merchandise from online purchases, to a real product for idea validation and iteration to find the Product Market-Fit.

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Initial State: Returns on Demand

Some of our results

3 Developers

Team Size

2.5 months

Time to MVP

160 Online

Retailer's processing capability

10 Private

Beta testers

Major retail

Partner Integrations

The Challenge

We needed to create a mobile application, for iOS first

in 3 months, to be delivered to real customers and receive feedback to be able to iterate the product and find an MMP Minimum Marketable Product.

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Our Solution

The first step in this project was to develop a prototype of the consumer application.

An app that facilitates the return of merchandise

Requirements

Simplification

This technology stack avoids the risk of high-cost development teams and high-speed development, by keeping the requirements in skills simple.

Aplication

Building

For this, we built an application using React Native/Expo to create an initial iOS application allowing users to initiate the returns. A simple backend was developed using firebase.

Prototype

Release

After the initial prototype release, we created a simple admin system using React, keeping the whole platform in Javascript/Typescript. Over time we have also released the application to Android users.

After getting customer feedback

There have been multiple improvements

The first one is a Gmail integration allowing users to import purchases directly from their email. This required an audit from Google to ensure security practices in handling peoples’ data. The audit was performed by a partner of Google in close collaboration with the melt development team and successfully passed.

Second, a large retail partner entered conversations with Return On Demand, presenting an interesting business opportunity. Melt and Return On Demand have adapted the roadmap to take advantage of this partnership and delivered a seamless integration for the partner’s customers.

Current State: Returns on Demand

“The Melt team is an extension of the internal Amatis team because of their personal investment with our product”

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Rana Mohamed

Amatis

Grow as quickly and vigorously as possible.

Melt’s best interest is to grow your business as quickly and as vigorously as possible. It’s a win-win situation!

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